Shipping policy
At Ansaam, we are dedicated to providing a seamless and reliable shipping experience. Please review our shipping policy below for details on processing and delivery times.
Shipping Rates & Delivery Time
- UK Standard Shipping – £2.99
- Free UK shipping for orders over £45
- Estimated Delivery Time: 2-4 business days
- Royal Mail Tracked 48 service used for all UK orders
- All International orders are subject to customs and duty charge, this will be calculated and passed onto the customer after order is shipped
Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- You will receive a confirmation email once your order has been dispatched followed by tracking updates.
Shipping & Delivery
- We currently ship within the UK and some parts of Europe
- Delivery time is 2-4 business days in the UK and 5-14 business days to Europe. Once your order has been dispatched, you will receive a confirmation email
- International orders may be subject to customs duties or import taxes. These charges are determined by the destination country and are the responsibility of the customer.
- If there are any unexpected delays beyond our control (e.g., courier disruptions, extreme weather), we will notify you as soon as possible.
Order Tracking
- Once your order has been dispatched, you will receive a confirmation email, followed by tracking updates.
Customs & Duty Charges
- International customers are responsible for any customs duties, taxes, or import fees charged by their country.
- These charges are not included in our prices and must be paid by the recipient upon delivery.
- Customs policies vary by country, so we recommend checking with your local authorities before placing an order.
- If a package is refused due to unpaid duties, we cannot offer refunds for shipping costs.
Contact Us
For any questions or assistance regarding your order, feel free to contact us:
📧 hello@ansaamincense.co.uk